Business Terms & Conditions

Our focus is to provide a safe and secure environment for your dog. To gain as much information about your dog as possible you will be asked to complete the new customer grooming form at your initial grooming session. If anything alters between grooms it is your responsibility to update us.

When your dog is with us, their health and welfare is our main concern at all stages of the grooming process. Should we believe your dog is experiencing any fear or stress at any time, we may require extra time to overcome this problem.

Extremely rarely accidents can happen whilst grooming, or medical issues can arise - In the unlikely event of this happening you authorise us to seek emergency veterinary treatment. If we discover any conditions while grooming your dog we will inform you of so that you can seek veterinary advice

Time Keeping

Our appointment slots are timed to each individual dog, with a period to try and prevent any overlap. This ensures we are not rushing to complete your dog. The appointment time given, is the time we expect to admit you to the salon. If you are early for your appointment, we may not be able to grant you immediate access. Likewise, if you are late, we may have to refuse to groom on welfare grounds. 

If you wish to cancel, 48 hours-notice prior to the groom must be given. If you do NOT show up for your appointment, the full price for the groom will be charged. 

Pricing 

All quoted prices assume:
- The dogs coat is well maintained free from knots, matts, and tangles.
- The dog is well behaved, shows no aggression and groomed at our recommended periods.
- The dog is not overweight or oversized for the breed.
Whilst we are happy to work with nervous/ timid dogs, these may incur extra charges due to the extra time and handling skills required.

Charges will be incurred for matted coats, those that are poorly maintained, or dogs with fleas.

Payment must be made upon collection either by card or cash. Card is the preferred method of payment.

Cancellations & No Shows

We appreciate that sometimes you may need to rearrange your dog’s appointment. if this is done with more than 48 hours’ notice there will be no charge.

Any failure to show or cancellation with less than 24 hours’ notice (except in extreme circumstances) will result in the full fee being payable, and no further appointments will be booked until the account is settled. A deposit will be required to confirm any future bookings.

Cancellations between 24-48 hrs will be charged at half the appointment fee.
If you are cancelling your appointment and leaving a message, please leave your name, dog's name, time, and appointment date.

Aggressive and Poorly Socialised Dogs 

We reserve the right to refuse to groom any dog if we believe it may cause injury to itself or any members of staff at our Salon. If a dog exhibits aggression or behaviour we have not been informed of prior to the groom, the session will be stopped immediately, and the full fee incurred. We must be informed prior to grooming of any previous history of biting or aggression. Your attention is drawn to the dangerous dog’s act which holds owners liable for bites and Injuries. - a percentage of the original groom fee will be charged in this instance.

Please ensure that your dog has been exercised prior to the appointment. Being bathed and groomed with a full bladder is not comfortable.

Medical Issues

If any medical issues including skin irritations arise post-groom, they must be disclosed to us immediately or within 24 hours. This can be done by email, or phone.

If the dog is matted and short/close clipping is required, it may be expected that redness or a haematoma could occur due to the blood rushing back into the area once the mat has been released. This particularly happens on the ear tips and is more likely if the dog is allowed to shake its head   If ear plucking has been neglected it is expected that this could also cause irritation also any eye irritation will be made worse if the dog is able to scratch its eye on rough or dirty surfaces,

Grooming Feedback

After each session we will inform you of any problems we have encountered, or any concerns we have re your dog. This is the time to inform us of any concerns you have in relation to the groom. Most of our business is repeat custom, and we wish to maintain our standards and reputation. We often take pictures to show examples of before and after work and to use for training and information.

Customer details
Your details are held in confidence by us, as a reference to the safe grooming of your dog.
None of your information is shared with third parties.